Crisis Management for Public Officials: Basic Skills

Governments around the world have been at the forefront in the fight against global crises, including the ongoing COVID-19 pandemic. However, the disruptive nature of the COVID-19 crisis has exposed a deeper level of vulnerability in our communities, by creating unprecedented socio-economic and cultural implications. During the crisis, public servants have been faced with the unparalleled urgency to formulate new ways of thinking; adapt to new realities and prepare for the unknown future.

Learning Objectives:

At the end of the course, participants will be able to:

• Recognize some of the current challenges faced by public officials due to COVID-19
• Identify contextual challenges due to a crisis and ensure business as usual policies in the public sector
• Discuss different processes involved in crisis management, including soft skills related to communication strategies and leadership
• Respond to governance challenges in post-crisis situations to ensure resilience for future crises